Where the Sidewalk Ends: How Participation Contributes to Inequity in Government Service Provision

Do biases in representation arise at the most basic levels of policy implementation, and can political participation contribute to these inequities? Leveraging over-time data from the City of Boston, I evaluate equity in the provision of a basic government service: the repair of sidewalks. I combine administrative data on the physical conditions of the city’s sidewalks with data on local residents’ use of the city’s 311 service request system to assess who is represented in local policy implementation. I show that the quality of basic city service provision is biased along existing racial and socioeconomic divisions. Sidewalks in more heavily minority and less wealthy neighborhoods improve at a rate below those sidewalks in whiter and wealthier neighborhoods. Moreover, participation can compensate for inequities in the improvement and deterioration of infrastructure. To the extent that residents in minority and low-income areas use 311 services to request repairs, their sidewalks improve at rates on par with those in whiter and wealthier places. Yet in places with low rates of official participation, inequities persist. Basic local government service provision can be subject to biases, and citizen participation may not be a panacea to resolve such inequities.